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How to Place Orders We have been in business for 17 years. After purchasing goods from us you will receive an Australian Tax Invoice, Warranty (if applicable) and Aftersales Support. If you would like to
know the freight cost before purchasing, please telephone us on 9782
0566 if you are Melbourne or Interstate Customers can contact us on (03) 9782 0566 or e-mail us at sales@rapserv.com.au We are not a Retail Shop. We do keep limited stocked items for our regular clients only. 1. Manual Orders - Telephone / Fax If you prefer to place orders over the telephone - please do so on 9782 0566 or (03) 9782 0566 (Melbourne), or fax your order on 8648 5781(Melbourne) or (03) 8648 5781. Telephone Trading Hours - Monday to Friday (9am - 5pm) Payment can be made by Credit Card, EFT, Cheque or Money Order. Goods will be despatched upon cleared funds. Orders will be cancelled if payment is not received within 7 days of ordering. If there is a delay please notify us. Please send Purchase Orders or Cheques to: Rapid Services 2. Electronic Funds Transfer / Internet Banking Only Place an order online or over the telephone. If you place online our EFT details will be e-mailed to you on your order. Please put your name on the transfer. Rapid Services Banking Details Below: Australian Bank EFT Transfers Only Institution - Credit Union Australia Reference - Please put your Order Number or Name International Telegraphic (Wire) Transfers Only (T/T) Institution - Credit Union Financial Services Corporation Telegraphic Wire Transfer Swift Code: (Cuscal Australia, BSB Number, Institution Name, Account Number, Account Name) International Telegraphic Transfers now attract 5% surcharge (bank fees) on the total order or a $10.00 minimum charge (whichever is the greater). 3. All Government Departments Orders For Commonwealth, Federal and State Government Organisations Rapid Services Payment can be made by Corporate Credit Cards (add 2.5% commission for Visa or Mastercard or 5% for Diners), EFT or Cheque acceptable. Clearance required for manual methods of payments. 4. Internet On-Line Orders with Credit Cards Payment by Visa, Mastercard or Diners Card We do not accept American Express Cards To Order Online: 1. Place the quantity you require in the "Qty" box (1 is by default). 2. Press "Buy". 3. Your shopping cart will appear down the bottom of the page. Please check the order is accurate. If okay press "Proceed to Checkout". 4. Please type in your name and address and it will add freight costs to your order. 5. Payment Type - Select your method of payment (Credit Card, Paypal, EFT, Cheque or Money Order). (Note - Credit Cards payments will be debited straightaway). 6. Confirmation of Order - A copy will be e-mailed to you. 7. We will process your order and let you by e-mail when the goods will be sent out, what service (Australia Post or Courier) and approx. delivery date. *** All Credit Card Holders*** However, if you are using Corporate, Commercial, Signature Preferred, Affinity and Platinum Cards and all International Credit Cards, then you will be charged 2.5% surcharge If you are using a Diners Card, there is a 5.0% surcharge on top of the final order - this will be charged after you place your order. 5. PayPal Payments must be sent to Rapid Services at admin@rapserv.com.au If your order totalls $500.00 (including freight) and above, a surcharge of 2.5% will be charged. These fees will not be waived and goods will not be sent out unless this payment is made. PayPal charges us for using this service - it is not a free service for businesses. Once we receive cleared funds (approx. 2 working days), goods will sent out. 6. Credit Card Orders Terms and Conditions Additional Identification - Conditions of Purchase We do not ship to PO Boxes. We do not ship to different addresses (Unless you are an existing customer and your details have been verified by us). Please fax / e-mail the following upon placing your order: 1. Copy credit card - front and back (Please cover the middle numbers of the card number for security purposes). We only require the first 6 digits on the credit card. If the above details do not match, we will require additional identification in the form of: 2. Current Driver's Licence - Must match address on order and credit card. 3. Copy Bank Statement or Utility Bill or Rates Notice, etc. to prove that you are living at that address. A PO Box is unacceptable (only the top section of these documents is required - for confidential reasons we do not require the transactions of any kind). If you do not wish to provide this information for a credit card order - please pay by Australian Dollars (AUD) by Bank Draft, Telegraphic Transfer or PayPal. Goods are not sent out Customs Free. Please check with your local authorities to ascertain applicable rates. Additional charges are borne by the Purchaser when the goods arrive (e.g. VAT).
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