Typing

Virtual Assistant - Secretarial and Typing Services

Telephone: 9782 0566 (Melbourne) or (03) 9782 0566 (Interstate Callers)

How a Virtual Assistant can help you?

Virtual Assistants are independent contractors who work from serviced offices or home-based offices. Prospective clients contact us to help them with their overload typing for example. It can be a short-term or long-term assignment. You don't have to pay extra costs like you do with a full-time employee (e.g. superannuation, long service leave, sick leave, etc.), if there is no work in the office you are not paying for staff sitting around and there are no Workplace Agreements to be signed as well. We are here to make life easier for you at the end of the day.

We have been operating this service successfully for the past 11 years working for clients in Australia and Overseas. Information can be supplied by e-mail, telephone, fax, Australia Post or Courier. In order for this service to be successful we need to receive clear instructions from you and we will provide a quotation at the time.

For a more detailed description, please Wikipedia - http://en.wikipedia.org/wiki/Virtual_assistant

How much does a Virtual Assistant Charge?

Virtual Assistants can charge per per page, per hour or have a retainer agreement depending on the type of job, volume of work, where they are located, employed full-time or part-time, etc.

We are a full-time secretarial service and we charge by an hourly rate. However if the job was finished in 1/4hr or 1/2hr increments then you would only be charged for this.

Services Offered:

Professional Corporate Minutes of Meetings - My typing speed is 90 wpm. Confidentiality Assured - Typing of Meetings, Agenda's, Annual General Meetings, Guest Speakers, etc.
Dictaphone Transcriptions - Microcassette, Mini and Standard Audio Cassette (General and Legal).
Digital Transcription - All file types on a CD, DVD or Digital File (e.g. - Quikscribe / Express Scribe) These can be sent by Australia Post, Courier, E-Mail or uploaded to our own FTP Server. We will provide you with a username and password to logon.
Conversion of Audio Files - e.g. .cda to .mp3 or .wav. and transcribed.
Typing / Editing of Theatre Scripts / Plays.
Typing of Letters - Wordprocessing of Personal or Business Letters.
Copy Typing - Handwritten Notes or Typewriter Copy.
Books, Journals and Manuscripts - Typing, Formatting and Proof-Reading.
Speaker Presentations.
Court Documentation - Preparation of all documents and Briefs to Barristers.
Theses / Assignments.
Proofreading of all Documents - e.g. Newsletters, Flyers, Menus, Books/Manuals, Reports, Submissions, etc.
Bookkeeping - Quickbooks Pro - Data Entry or Manual Excel Spreadsheets.
Overload Typing - When your Secretary or Administrative Assistant is away (sick or annual leave).
Sales of Quicken Products - Quicken Reseller.
Curriculum Vitaes / Resumes - New, Amending Existing and Application Letters.
Bulk Mail Services - Mail Merge of Letters and Perform Mail Outs (E-Mail, Fax or Mail). Use of our PO Box/E-Mail address.
Other Services - E-Mailing, Internet Research, Photocopying, Binding (Wire and Comb), Scanning, CD Burning and Faxing.
Computer Services - Computer Repairs/Preventative Maintenance, Sales and Upgrades (Off-Site and On-Site).

This is not an exhaustive list above, if you have any special requirements, please contact Narelle Huett at rel@rapserv.com.au or 9782 0566 (Melb) or (03) 9782 0566 (Interstate Callers).

Transcription Quotations:

Whenever clients contact us for a quotation for transcription - there are various factors to take into consideration. Ideally we need you to provide us with an hour's transcription (which is charged) so we can provide an accurate quotation. We can guess how much it might be but this is not fair on both parties. If you are a new client we haven't listened to your work before so we don't know precisely how long it will take. All transcription times and work (e.g. medical/legal) are different and we need to receive instructions from you so we know what you expect at the end of the day. We do not want to type something up that you are not happy with.

Quotations are based on transcription time (i.e. on paper) not audio hour and the reason is below.

The industry standard is:

For every 1 hour of clear audio, it will take approximately 3-4 hours (1:3 or 1:4 ratio) to transcribe onto paper. This amount is then multiplied by my hourly rate. Price on application.

The things that will extend this ratio are the following:

Distorted audio.
File Conversions - .mp3 and .wav are the best. Any other file format needs to be converted.
Background Noises - Mobile Phones, Traffic, Office Equipment, etc.
Number of Speakers (more than 1 person speaking will extend this time).
Accents.
Word Tables.
Technical Jargon.

Who is Typing Up your Work?