Warranty Claims and Refund Policy
Rapid Services only provide Warranties (and support) for products we sell. We are not a Department Store or Franchise. If you have a Warranty claim on a product not purchased from Rapid Services please contact (a) the supplier you purchased it from or (b) the Manufacturer (Search the Yellow or White Pages).
Should a product fail within the Manufacturers Warranty Period please e-mail the following details to email@example.com so that we may forward them to our Wholesale Supplier/s for assessment and approval.
This will speed up the process and allow a quicker resolution of the problem.
(a) Rapid Services will authorise the return by e-mailing you a Return Authorization (RA) Number which must accompany the goods.
(b) Rapid Services may provide you with alternate Name and Address details of who the goods are to be returned to. Please send by Registered Mail so that tracking is available. Rapid Services will not be held responsible for any items lost in transit. Lost parcels will not be replaced. Insurance is recommended for costly items.
(c) You (the Customer) pay the postage to Rapid Services or its Wholesale Supplier.
(d) Goods will be assessed for Warranty by our Wholesale Supplier and you will be notified by e-mail of their decision.
(e) If the claim is approved, the goods will be returned at Rapid Services own expense (postage). However, if the claim is rejected for any reason (ie.damage), all return freight costs must be paid by You (the Customer).
Refund Policy - Who decides?This is set by law. Whether you get a repair, replacement, refund or other ‘remedy depends on whether the problem is:
You may also be able to claim for compensation for ‘reasonably foreseeable costs caused by a problem with goods or services. This is usually for financial costs but can include other costs, such as lost time or productivity. For more information, see claiming compensation for consequential loss.
Major problems with goods
You get to choose, not the supplier or manufacturer.
A major problem with goods is when:
Minor problems with goods
If the problem can be repaired within a reasonable time, you cannot immediately reject the goods and demand a refund.
You must give the supplier a chance to fix the problem. The supplier may choose to: